Ascott Raffles City Shenzhen

Ascott Raffles City Shenzhen Overview

First Impressions

Walking into Ascott Raffles City Shenzhen, you immediately get that sense of arriving somewhere that takes itself seriously — in the best possible way. The lobby has this calm, polished energy that feels genuinely luxurious without being cold or intimidating. It’s a five-star property, and honestly, you feel every bit of that from the moment you step through the doors. The staff are attentive in that quiet, professional way that good hotels tend to nail — present when you need them, not hovering when you don’t.

Location & Neighborhood

The hotel sits in Nanshan District, which is one of those parts of Shenzhen that actually rewards you for exploring on foot. Nanshan has a more relaxed, modern feel compared to the older commercial districts — think tech campuses, decent restaurants, and a bit more breathing room than central Shenzhen. Couples especially seem to love it here, and I get why — the area has a nice rhythm to it, good for an evening stroll or finding somewhere low-key for dinner. It’s not the tourist-trap zone, which is kind of the point.

The Rooms

Ascott Raffles City Shenzhen operates on a serviced apartment model, so the rooms are genuinely spacious — we’re talking proper living areas, not just a slightly wider hotel room. There’s a residential quality to the space that you start to appreciate after a day or two, especially if you’re staying for more than a quick overnight. Everything feels considered — the finishes, the layout, the little details that make a room feel like somewhere you actually want to be. It’s the kind of setup that makes you understand why so many guests come back repeatedly.

Breakfast & Parking

Breakfast here covers both continental and buffet options, which gives you a bit of flexibility depending on how ambitious you’re feeling in the morning. The buffet spread is solid — not overwhelming, but well put together, with enough variety to keep things interesting across multiple mornings. One thing worth knowing: there’s free on-site parking, which in Shenzhen is genuinely useful and not something every hotel in the city can offer. If you’re arriving by car or planning to rent one, that’s a small but real convenience that adds up.

Why Guests Love It

What stands out about this place — beyond the obvious luxury touches — is the repeat guest rate. More people come back here than at most comparable properties, and that tells you something real about the experience. It’s not just about the impressive rating of 8.6, it’s about the fact that people who’ve already stayed once choose to return. I mean, that’s the kind of endorsement that actually means something. Shenzhen has no shortage of five-star options, but Ascott Raffles City Shenzhen manages to feel like a place with a bit of genuine character — somewhere that earns its reputation stay after stay.

The luxury concierge service in Shenzhen secures innovation campus access, bespoke shopping in MixC, and helicopter hops to Wutong Mountain tea ceremonies.

Ascott Raffles City Shenzhen Accommodations

Reviews of Ascott Raffles City Shenzhen

• Goh from Malaysia (9/10)

  everything about this property!!
  especially the location! the property link to many malls and metro station!

• Mel from Singapore (9/10)

  Clean apartment and convenient location (very close to subway station, plenty of F&B options in the neighbourhood and key places like fashion wholesale market)

• Nixon from Austria (9/10)

  Convenient and centrally located

• Sabine from United Kingdom (9/10)

  Lovely location, great space in the apartment. Really nice

• Lillian from United States (9/10)

  It was very clean , comfortable and well maintained, and aesthetically beautiful plus functional. Plenty of storage, well equipped kitchen and amenities. Connected to mall entrance was another highlight. The staff are very friendly, professional and helpful.

• May from Singapore (9/10)

  Breakfast was good with lots of varieties. Location was perfect with Raffles city shopping below our Hotel and MTR was right at the front of the hotel.

• René from France (8/10)

  Great location , new & well maintained hotel. Helpful staff , next to a mini mall with plenty of restaurants. Gym is ok. Great pool

• Zahir from New Zealand (8/10)

  The front desk was very helpful to let us check in early. The breakfast was good.

• Belinda from Macao (8/10)

  Even thou our room was not ready, the front desk were able to helped us checked in.

• Shing from Hong Kong (9/10)

  Good

Surroundings

Facilities